Resetting the mobile app

If you are having trouble with the mobile app, you may be instructed to reset your app. By following these steps the mobile app will forget about and will forget about the mobile app, then we’ll re setup the app so you can sign in again.

If you have an iPhone

  1. Make sure you are running the latest version of the mobile app from the app store.

  2. From the home screen, tap the settings app:


  1. Swipe down to find and tap on the page.


  1. Enable the Reset on Next App Launch setting.

Reset on Next App Launch

  1. Then relaunch the app:

    • Double tap the home button.
    • Swipe left or right until the app appears
    • Swipe up to kill the app.

    Kill App

  2. When you relaunch the app, it will be back to it’s original settings.

Mobile Setup

  1. On your computer, click the key icon from the signin screen.

Signin Methods

  1. Click Add a way to Sign in

Add a way to Sign in

  1. Click Add Mobile App

Add Mobile App

  1. Point your mobile phone camera at the QR code that appears on the screen.

Mobile Setup

  1. Your phone will now be ready to use with