Impersonating another user

How to sign in to an app as somebody else

Impersonating allows you to sign in to an application as someone other than yourself. This can be useful when a user has been terminated, or when using shared accounts.

If you are an administrator looking to set up impersonation, please see Impersonation Setup

Install Extension

Depending on the application you are using, you may need to install the Chrome or Firefox extensions. If a yellow Install Extension box appears, you’ll need to install the browser extension for impersonation to work.

Click Install Extension and follow the prompts. Close the tab when finished, then reload the dashboard. The Install Extension button should disappear.

Request impersonation

If you’d like to impersonate somebody else, start by navigating to your dashboard (e.g. and click on the app you want to use.

Press Switch Account.

Select the user you’d like to impersonate from the list:

If this is the first time you’ve impersonated them, you’ll need permission. If you are prompted to join an authorization group, press Apply to Join

If the user you are impersonating does not have access to the app, you may also need to request it on their behalf.

Special considerations for Google

Google allows you to be signed in to multiple accounts at once. If you are using Google, you’ll see a box in the upper right which allows you to switch between multiple signed in accounts.

Last modified May 12, 2020: refactor docs (d7a7a5c1d)