Impersonating another user
Impersonating allows you to sign in to an application as someone other than yourself. This can be useful when a user has been terminated, or when using shared accounts.
If you are an administrator looking to set up impersonation, please see Impersonation Setup
Depending on the application you are using, you may need to install the Groove.id Chrome or Firefox extensions. If a yellow Install Extension box appears, you’ll need to install the browser extension for impersonation to work.
Click Install Extension and follow the prompts. Close the tab when finished, then reload the Groove.id dashboard. The Install Extension button should disappear.
If you’d like to impersonate somebody else, start by navigating to your dashboard (e.g. signin.yourcompany.com) and click on the app you want to use.
Press Switch Account.
Select the user you’d like to impersonate from the list:
If this is the first time you’ve impersonated them, you’ll need permission. If you are prompted to join an authorization group, press Apply to Join
If the user you are impersonating does not have access to the app, you may also need to request it on their behalf.
Special considerations for Google
Google allows you to be signed in to multiple accounts at once. If you are using Google, you’ll see a box in the upper right which allows you to switch between multiple signed in accounts.